eCommerce Returns

easy, reliable,
ecommerce rEturns

Our reverse logistic operations are integrated throughout our fulfillment centres, providing seamless returns for your customers across all the major European markets.

F4E’s in-country eCommerce returns solutions, as well as our dedicated customer support, ensures your returns process is as quick and straightforward as possible for your customers, meeting their growing expectations around returning items.

Return Rates

Our expert pick and pack teams ensure that the correct items are shipped to your customers on time, every time, keeping your customers happy and your returns low.

  • 01

    Client Returns Account Setup

    Establish a dedicated Client Returns Account with a selected carrier.

  • 02

    Returns Shipping Options

    • Provide a free pre-paid returns service with online access.

    • Alternatively, offer Free Returns labels that peel off from the dispatch documentation.

  • 03

    Parcel Handling

    Open parcels if necessary and meticulously record customer details.

  • 04

    Quality Assurance and Categorisation

    • Conduct thorough product inspections with quality assurance checks.

    • Categorise returns based on pre-agreed criteria.

  • 05

    Return Processing

    • Input returns directly into the client's system (system access required).

    • Log and record returns through a spreadsheet-based mechanism.

    • Offer flexible options to accommodate specific client requirements.

  • 06

    Consolidation and Manifest

    • Bulk the products into large outer cartons.

  • 07

    Final Return

    Return products to the client in pallet quantities, complete with a comprehensive manifest.

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