eCommerce Returns
easy, reliable,
ecommerce rEturns
Our reverse logistic operations are integrated throughout our fulfillment centres, providing seamless returns for your customers across all the major European markets.
F4E’s in-country eCommerce returns solutions, as well as our dedicated customer support, ensures your returns process is as quick and straightforward as possible for your customers, meeting their growing expectations around returning items.
Reduce Return Rates
Our expert pick and pack teams ensure that the correct items are shipped to your customers on time, every time, keeping your customers happy and your returns low.
Specialised Returns
Industries like eCommerce apparel can prove particularly demanding when it comes to returns.
F4E fulfillment facilities have automated steam hangers, and our teams provide re-packing, tagging, folding, and bagging for your fashion products.
Our returns solutions also make stock returns easier, as we efficiently send back consolidated meta parcels to your warehouse.
Each return is announced, rigorously assessed, and primed for storage.
01
Client Returns Account Setup
Establish a dedicated Client Returns Account with a selected carrier.
02
Returns Shipping Options
Provide a free pre-paid returns service with online access.
Alternatively, offer Free Returns labels that peel off from the dispatch documentation.
03
Parcel Handling
Open parcels if necessary and meticulously record customer details.
04
Quality Assurance and Categorisation
Conduct thorough product inspections with quality assurance checks.
Categorise returns based on pre-agreed criteria.
05
Return Processing
Input returns directly into the client's system (system access required).
Log and record returns through a spreadsheet-based mechanism.
Offer flexible options to accommodate specific client requirements.
06
Consolidation and Manifest
Bulk the products into large outer cartons.
07
Final Return
Return products to the client in pallet quantities, complete with a comprehensive manifest.
