Your eCommerce fulfilment partner for Europe.
- E-Commerce B2C and B2B logistics
- Preparation of B2C and B2B orders with the possibility of personalisation (e.g..gift packs, special packages for holidays and events, kitting, etc.)
- Management of all the logistics flows with high tech information systems (WMS) that ensure easy interfacing (API).
- Storage of goods in our warehouses in Italy, with more than 60.000sqm, with shelving, structures for hanging garments and pallet holders.
- Packaging supply
- Worldwide shipping with express or semi postal solutions. With or without track & trace.
- Web portal: Computerised Web assistance service for easy monitoring of shipments, releasing stock and preparing return deliveries.
- Management of returns, for both domestic and international flows, with quality and quantity controls and the possibility of reprocessing (e.g. washing, ironing, steaming, etc.).
- Management local payment forms (i.e. C.O.D. = cash on delivery)
- Management of Call Center and Multilingual Customer Care Centre (telephone calls, emails, fax, letters, chats, etc.)
- Management of numerous additional specific and dedicated services for the most demanding customers.
- Ecommerce consulting.
- Additional services: Sending of personalised text messages and emails, delivery by appointment, all-risk insurance coverage, etc.