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F4E Contact Centre Services
F4E Contact Centre Services


F4E Contact Centres: Each fluent in their 'home' language

F4E offers Pan-European Contact Centres services, integrated within their fulfilment facilities, covering all the major European markets and core languages.

The key purpose of our Contact Centres is to deliver exceptional levels of Customer Service in support of our clients, their brands & products and their reputation.

Our Contact Centres offer the local-country language with native speakers, who understand all the nuances and colloquialisms of their local culture, which vary tremendously throughout Europe. On occasions an F4E Contact Centre will cover a region, such as our Danish-based facility successfully services calls and e-mails from all the Scandinavian countries.

Europe


European Coverage

Call handling is delivered across all the major languages including Austrian, Czech, Slovak, Danish-Swedish-Norwegian, Dutch, English, French, German, Hungarian, Italian, Polish, Rumanian, Spanish, Swiss.

Continued Expantion

We are continuosly searching to expand our presence in other countries in order to be, always more, the right fulfillment provider for International Company.

F4E Contact Centre Services
How and what level of Contact Centre service can F4E deliver for today’s business owners, large or small, who sell their products through their web-shop throughout the European Continent?
F4E delivers the following areas of expertise:

  • Inbound Order Taking
  • Inbound Customer Service, covering all aspects of order enquiries and product support
  • Up-selling and cross-selling: Increasing Average Order Value
  • Outbound calling for Customer Service resolution
  • Outbound programmes for Customer Satisfaction surveys
  • e-Mail management covering all aspects of e-mail communication with consumers.
  • Web chat: this is being successfully trialled in key markets

Our Association is specialized to consult our clients with flexibility and experience.

We are able to satisfy big Company and Startup Company’s needs thanks to the expertise of our international team.

If you do not see a service in this quick list, just ask and you will see that we will simply do it!

  • Early Entrant
  • Established Company

If you’re an early entrant making a few hundred orders a month, F4E offers a range of services designed to grow as your business grows enabling you to reach a wider market in Europe with a single point of contact and without the need to impact on your own in-house resources.
Gain the confidence, time and resources to grow your European business with F4E’s efulfillment services and expert support structure.

If you’re an established online seller and wish to expand your business in Europe. F4E offers a range of services designed to grow as your business grows enabling you to reach a wider market in Europe with a single point of contact and without the need to impact on your own in-house resources.
Gain the confidence, time and resources to grow your European business with F4E’s efulfillment services and expert support structure.

Grow Your Business in Europe

CONTACT F4E NOW

Early Entrant Established Company